Terms and conditions
Light and Shade
Vat: BE 0821.874.565
Light and Shade?
Lightandshade is a webshop specialised in high-quality design lighting and furniture. We, the brain behind the website, are always searching for products innovative in design as well as in quality, finishing and originality.
Our webshop www.lightandshade.be enables online buyers to run their purchases in a pleasant, transparent and secure way. Moreover, the buyer can track his/her purchases throughout the delivery process since all our packages are sent through a track and trace system.
As soon as Lightandshade receives the confirmation of an order on its website, there is a valid agreement between the buyer and Lightandshade. In the event of large orders, orders by minors, incomplete order procedures or previous order problems, Lightandshade reserves the right to refuse the order or to subject the order to additional conditions.
Transport loss or damage
In accordance with the law on commercial practices, loss and/or damage to an ordered product during transportation is to be borne by the seller. Therefore the buyer needs to inform Lightandshade via e-mail or fax within a period of 5 days after delivery. Lightandshade reserves the right to refuse the application if this term has not been respected.
Right of withdrawal within 14 days
The Belgian law on commercial practices and the information and the protection of the consumer of April the 6th 2010, allows the buyer to inform the seller (Info@lightandshade.be) that he/she renounces the sale, this within 14 days, starting the day of delivery of the product.
The goods shall be returned in the original packaging within 5 working days after notification of withdrawal. Products that have been used, connected, manipulated or modified by the buyer cannot be returned.
The buyer shall send a copy of the invoice and a cover letter describing bank account number and the invoiced amount. The invoiced amount will be paid back upon receipt of the returned goods. The buyer settles for all return costs.
Lightandshade only settles for return costs when the wrong goods have been delivered. Lightandshade reserves the right to refuse returned goods and the refund of returned goods when the packaging has been opened or when the goods have been damaged by the buyer.
How to cancel a sent order
The buyer is to wait for the goods to be delivered. The goods can then be returned in accordance with our return policy. Lighandshade will refund the invoiced amount as soon as possible.
How to return goods?
Check whether sufficient postage has been paid (the parcel should be sent through registered post if the value of parcel is higher than € 50,00). The buyer shall send a copy of the invoice and a cover letter describing bank account number and the invoiced amount. The invoiced amount will be paid back upon receipt of the returned goods. The buyer settles for all return costs.
The return address: Lightandshade, Elverdingsestraat 22, 8900 Ieper
Unstamped or insufficient stamped parcels will be refused and returned to sender.
The registered parcels are commonly delivered within 2 to 3 weeks at the requested delivery address. The latest delivery date is specified for each parcel.
Multiple-items parcels are sent when all items are in stock. In case an item which is not in stock cannot meet the delivery term of 2-3 weeks, the item will be sent free of charge separately.
The buyer is clearly informed about shipping costs (foreign as domestic shipments) when making an order. Shipping costs vary depending on the weight of the parcel. All parcels are sent through registered post. Consequently, the buyer should sign for receipt.
Lightandshade’s products are described as completely as possible and in good faith. Offers and prices are valid on the day they are offered on our website. All prices include VAT and any environmental taxes (Recupel and Bebat). Lightandshade cannot be held responsible for any consequences that would result from a product being out of stock or a late delivery after the delivery term of 2-3 weeks.
Many of our products come with a very strong warranty that ranges from 2 years to life, provided that the products were used in a correct way.
There is no warranty on bulbs, unless mentioned otherwise.
Batteries cannot be returned.
Contact Lightandshade (info@Lightandshade.be ) for any specific warranty case.
If warranty is applied on the product, the product can be sent to us, together with a copy of your purchase invoice and the damage description. Lightandshade can repair or replace the damaged product by the same or another product in the same price range. The replaced or repaired product is sent back free of charge within 28 days.
Choice of law
All products offered at www.Lightandshade.be are governed by and construed in accordance with the Belgian law. Foreign customers should consult the law in their own country if they have doubts as to the legality of their purchase in their own country.
Lightandshade can by no means be held liable if the offered items are used in a wrong or irresponsible way by the buyer, neither can Lighandshade be held responsible for material or physical damage to third parties caused by incorrect and/or illegal use of the products mentioned on this website.